Privacy Policy

Introduction

Canberra Video Game Exhibition ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or attend our exhibition. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for tickets or create an account
• Subscribe to our newsletter
• Fill out a contact form
• Participate in surveys or promotions
• Attend our exhibition

This information may include:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Date of birth (for age verification purposes)
• Preferences and interests related to gaming
• Photographs or videos taken at our events (with your consent)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This helps us:

• Remember your preferences
• Understand how you use our website
• Improve our services and user experience
• Deliver targeted advertising

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing ticket purchases and managing registrations
• Communicating with you about our exhibitions, events, and services
• Sending promotional materials and newsletters (with your consent)
• Responding to your inquiries and providing customer support
• Conducting surveys and collecting feedback
• Improving our website, services, and exhibition experience
• Analyzing visitor behavior and preferences
• Detecting and preventing fraud or security breaches
• Complying with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing companies
• Email marketing platforms
• Website hosting and analytics providers
• Event management and ticketing systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Partners

With your consent, we may share information with sponsors, exhibitors, and partners who offer products or services that may interest you.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or government agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Deletion

You may request that we delete your personal information, subject to certain exceptions required by law.

Opt-Out

You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us. Please note that you may still receive transactional emails related to your account or purchases.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Objection

You have the right to object to certain processing of your personal information, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this privacy policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Canberra Video Game Exhibition
148 London Circuit
Canberra ACT 2601
Australia

Email: [email protected]
Phone: +61 2 6123 4567

Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). For more information about privacy in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.